VA reports increase in number of appointments at VA Salt Lake City HCS facilities in August 2019

The VA Salt Lake City Health Care System scheduled 71,607 pending appointments across its 11 locations in August 2019 compared to 61,520 the same month last year, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments in August 2019, 65,481 had a wait time of 30 days or less (91.4%) and 6,126 appointments (8.6%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

VA Salt Lake City HCS Appointments Scheduled in August 2019 vs. August 2018
Location
Total Appointments Scheduled in August 2019
Total Appointments Scheduled in August 2018
Percent change in number of appointments
Salt Lake City
54,025
45,897
17.7%
Pocatello
2,986
3,492
-14.5%
Ogden
4,484
5,090
-11.9%
Roosevelt
406
324
25.3%
Orem
1,819
1,967
-7.5%
St. George
2,000
2,044
-2.2%
West Valley City
2,303
1,853
24.3%
Elko
122
92
32.6%
IDES Hill AFB
32
15
113.3%
Idaho Falls
2,350
575
308.7%
Price
181
171
5.8%
Source: U.S. Veteran’s Administration

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City of Elko City of Idaho Falls City of Ogden City of Orem City of Pocatello City of Price City of Roosevelt City of St. George City of West Valley Salt Lake City city

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